Refund policy
Return & Exchange Policy
At Kyrave, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help — under the following conditions:
Exchange Eligibility
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Exchanges are available only if you received the wrong size or color, or if the item is defective.
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If the exchange is due to our mistake (wrong size/color sent, defect), we’ll cover the return shipping cost and send you the correct item at no extra charge.
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Please email us at support@kyrave.com with your order number, details of the issue (size, color, or defect), and a clear photo of the item. Once approved, we’ll provide further instructions.
Refunds
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If you prefer a refund (and the issue is not from our side), you may return the item within 30 days of receiving it; however, the return shipping cost will be the customer’s responsibility.
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Once we receive and inspect your return, we’ll notify you of the approval.
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Approved refunds will be processed to your original payment method within 10–15 business days.
Please note that original shipping fees are non-refundable, and any applicable customs fees will be deducted from your refund total.
Return Conditions
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Items must be unused, unworn, and in their original packaging to qualify for a return.
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Items that show signs of wear, damage, or alteration may not be eligible for return or exchange.
Non-Returnable Items
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For hygiene reasons, underwear, panties, and other intimate items cannot be returned or exchanged.
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Please double-check your size and color selection before completing your order.
How to Start a Return or Exchange
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Contact us at support@kyrave.com within 30 days of delivery. Please include your order number, the reason for return or exchange, and photos (if applicable).
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Once your request is approved, securely package the item and ship it to the address provided.
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After we receive and verify the item, we’ll process your exchange or refund accordingly.